Contact
We're here for order tracking, returns, exchanges and any question about the product. Messages received on weekdays between 09:00 and 18:00 are answered the same day.
Get in touch
Write to us about anything — tracking a parcel, a return, an exchange, or a question about the pillow before you buy. Messages that arrive on a working day between 09:00 and 18:00 are usually answered the same day.
The fastest route Use the form on this page, or e-mail info@ortevayastik.com. You can also reach our customer support at 0850 480 66 51. Please include your order number if you already have one — it lets us answer in one message instead of three.
Our Office & Return Address Bahariye Caddesi Yahya Kahya Mahallesi Yağhanesi Sokak No: 6 Beyoğlu / İstanbul, Türkiye. (Parent company: KonstrukTel DOO., Serbia).
Tracking your order We do not run a tracking screen on this site. When your parcel is dispatched, an e-mail and an SMS with the tracking number are sent to you automatically. If they have not arrived, send us your order number and we will look it up.
Returns and exchanges You have 30 nights to try the pillow. Tell us you want to return it and we send you a free carrier code the same day. The full procedure is on the Returns and Exchanges page.
Wholesale and business enquiries For bulk orders, hotels or corporate gifting, write to the same address with “Wholesale” in the subject line.
